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When will my order ship?We're always working to do our best to fulfill all orders as quickly as we can. Our standard turnaround time is 2 business days, as we commit to send three times a week. However, there may be some delays around busy periods. For the Express Post orders, we will dispatch them as soon as we receive the order. You'll get a notification when your order has started its journey :)
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When will my order arrive?Once it leaves our warehouse, please allow 5-8 business days for it to arrive. They are shipped with Australia Post's service and you'll be able to track it once it’s shipped. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-5 business days (depending on where in Australia it's going and when the order is placed).
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My order hasn't arrivedDon’t worry. We are here to help and we’ll sort this out. If you have waited longer than the delivery timeline listed for your order, please contact us at hello@noplancollective.com Please note that if an item has been lost in transit, replacement items will be dispatched at our cost.
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Do you ship overseas?Yes we do! We ship everywhere! Select your country and you will get it in about 10-12 days. We try to do our best for you to receive it as soon as possible but some countries delay the delivery in the customs. (It shouldn’t be happening though). If you want to make a big order and ship it internationally, please send an email to hello@noplancollective.com and we will organize the shipping personally.
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Where can I buy your products?Check out this link that takes you to the online store! Or check out regularly our stockists as we add new ones regularly.
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I'd like to stock your products in my storeSweet! We will love to have you in our community :) Flick us a message or fill in this wholesale enquiry form.
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What is the exact recycled paper used?We chose one of the best quality ones for our planners. It’s called Envirocare 100% recycled and it’s made from post + pre consumer waste recycled fibre and processed without the use of any chlorine or chlorine compounds. Certified with ISO 14001 - international standard for organizing and achieving continual improvement in environmental management systems such as energy efficiency, waste reduction and pollution control. It is also long life guaranteed by international standards ISO 9706 to last up to 100 years. Our manufacturer has built a reputation as a trusted partner for individuals and business seeking high-quality and sustainable printing options, delivering environmentally safe solutions. Country of origin: Austria and printed in Melbourne.
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Why have you chosen a velvety finish?The decision to use this laminate velvety finish is basically to make it last longer. We want our planners to last even while they are full of thoughts, ideas and plans. The memories last forever and the best way to do that is by choosing the right material and looking after each detail :)
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Why is fully coloured printed?No Plan Collective is a celebration of colour, not just visually but as a reflection of our core values. It represents the vibrancy, variety, and richness of life. Our decision to use full-colour printing stems from our philosophy of slowing down and be more present, reconnecting with nature and simplifying life. For us full-colour printing brings everything to life with depth and intensity, and we want our users to experience life with the same vibrancy— by being connected to what brings us joy.
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How can I return an order?Due to our small business and have everything supervised personally, we don’t accept returns. However, if your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items returned and replaced. If this happens, please contact us on hello@noplancollective.com within 14 days of your purchase date and we’ll try to sort it out as soon as possible. We will ask for pictures as we guarantee 100% high quality in all of our products. Make sure your product has labels, hasn’t been used and has the original packaging intact.

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